Frequently Asked Questions
Elevate your style with confidence and clarity.
What is the standard shipping timeframe?
Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping may take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.
How do I know which size to choose?
Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored silhouette.
What payment methods do you accept?
Ascension accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at the heart of Ascension. We prioritize organic cotton, recycled polyesters, and ethical manufacturing processes to ensure our fashion has a positive impact.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.